Shipping & Returns Policies

All items are printed on-demand and shipped by a third-party manufacturer unless otherwise stated. This means that all purchases are final sale and can't be returned for a refund or exchanged.

Shipping delivery times

Europe: 5-­8 business days 
USA: 5-­8 business days
Canada: 6­-12 business days
World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping

Our products sent by our manufacturer will ship from Europe or USA depending on your location. International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us making sure you quote your order number. We'll see what can be done.

Damaged items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with us at merch@palebits.com with a photo within a week's time!

Wrong size

If you're unhappy with the size you've received, check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

We do not offer any other returns at the moment.